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Psychosocial Support Worker (PSSW)

--MedGlobal PS--

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Job Title: Psychosocial Support Worker (PSSW)
Job location: Palestine, Gaza (On-Site)
Reports to: Protection officer

JOB SUMMARY
The Psychosocial Support Worker (PSSW) provides emotional, social, and practical support to individuals and communities affected by stress, trauma, crisis, or ongoing psychosocial challenges. The role focuses on enhancing wellbeing, resilience, and coping mechanisms through structured support activities, case management, and referrals.
The primary work location of the project is in the Middle Area / Al-Nuseirat. The need may require mobile teams in various areas of the South, depending on the project's requirements.


MAIN DUTIES AND RESPONSIBILITIES
  • Provide individual and group psychosocial support sessions to beneficiaries.
  • Conduct basic assessments to identify psychosocial needs and risks.
  • Develop and implement support plans tailored to individual needs.
  • Facilitate recreational, educational, and community-based activities that promote mental well-being.
  • Identify and refer cases requiring specialized mental health or protection services.
  • Offer Psychological First Aid (PFA) in emergency or crisis situations.
  • Maintain accurate case records and ensure confidentiality of information.
  • Monitor and follow up on beneficiaries’ progress.
  • Support community outreach and awareness activities on mental health and well-being.
  • Coordinate with other service providers and stakeholders.
  • Adhere to safeguarding, protection, and ethical guidelines.

QUALIFICATIONS AND SKILLS
Should have the following skills, education, and experience:
  • Bachelor's degree in psychology, Social Work, Counseling, or related field (or equivalent experience).
  • Previous experience in psychosocial support, community work, or humanitarian settings is an asset (one year at least).
  • Advanced training in Psychological First Aid (PFA) or similar approaches is preferred.
  • Strong communication and interpersonal skills.
  • Ability to work with vulnerable populations in a respectful and culturally sensitive manner.
  • Basic case management and documentation skills.
  • Ability to handle stressful situations with professionalism and empathy.

ABOUT MEDGLOBAL

MedGlobal is a global humanitarian non-profit organization providing medical and health education services to people in need, including refugees and displaced persons, in disaster and underserved regions. The organization is composed of medical and public health professionals of diverse backgrounds.

 

CODE OF CONDUCT

MedGlobal Code of Conduct reflects the profession’s core set of beliefs and values of care, respect, trust, and integrity. These beliefs and values are fundamental to MedGlobal employees, volunteers, interns, consultants, and contractors to guide their practice and conduct. The Code is organized into categories, as follows:

  • Always act with fairness, honesty, integrity, and openness; respect the opinions of others and treat all with equality and dignity without regard to gender, race, color, creed, ancestry, place of origin, political beliefs, religion, marital status, disability, age, or sexual orientation.
  • Provide a positive and valued experience for those receiving service within and outside MedGlobal.

 

CHILD PROTECTION POLICY

Child abuse in all forms is unacceptable to MedGlobal, which recognizes its responsibility to protect children from harm in all areas of its work. MedGlobal is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

 

DISCRIMINATION, ABUSE AND HARASSMENT POLICY

MedGlobal provides equal employment opportunities to all employees and applicants for employment and expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. MedGlobal employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside the organization.